Login Issues - Member Portal and/or App
Monday, 01 May 2023
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I CAN'T LOGIN TO THE MEMBER PORTAL AND/OR APP
I CAN'T LOGIN TO THE MEMBER PORTAL OR APP
1) If you can't login to either the Member Portal or App, then you could be using the incorrect password
Go to https://www.winningedgeinvestments.com, then click on Member Login (top right)
Underneath where you input your Username & Password, click on Forgot Password, and follow the process to reset your password.
2) If that doesn't work, sometimes it's a cache issue. Simply restart your device, try login from another device, try a different web browser, or clear the history on your device/laptop.
3) Lastly, please ensure to triple check that you are typing in the correct e-mail address. Often the issue is a member accidentally typing in one letter incorrectly
I CAN LOGIN TO THE MEMBER PORTAL, BUT NOT THE APP
4) Then the issue is because you have the App downloaded on more than 1 device
Delete the app and then download it again
Step 1: Login to the App, click Settings, then click Remove all devices and Logout
Step 2: Turn your phone on and off
Step 3: Download the Winning Edge Investments App again on the App Store or Google Play
Step 4: Manually type your username and password into the App when logging back in (do not accept the auto generated username/password credentials)
